Fire Options Terms and Conditions
23rd February 2009
The following Terms and Conditions apply to all transactions that are processed through Fireoptions whether ordering online through the website or over the phone. All transactions made through Fireoptions indicates your acceptance of all the following Terms and Conditions in full.
Please read the following carefully, save and print a copy for your own future reference.
Terms and conditions regarding natural stone products such as Marble, granite, limestone
Limestone is a natural material that has been formed over millions of years and may contain markings arising from fossils and other natural inclusions. These are features of the stone and what makes the product natural and unique due the natural formation of patterns. No two pieces are the same as it is a 100% naturally formed product and these variations, markings and impressions are not in any way a defect in the product. Limestone is a robust material but due to its intrinsic nature and make up it is a porous stone and is subject to staining should any spillages of drinks or fluids occur. Please do not use to rest glasses or cups etc on as staining will occur. Guidance recommends that you seal your limestone fireplace twice a year in line with specialist sealants recommendations but this is no guarantee against staining from spillages or markings from resting cups and glasses on the surface.
1. Contact and General Details
Fireoptions Limited (Registered in UK 6689181)
208 Chorley Old Road
Bolton
BL1 3BG
Telephone Number - 0800 678 3298
Email Address - info@fireoptions.co.uk
VAT Number: 971 0048 39
2. Use of This Site
2.1 These Terms and Conditions apply to all transactions on this website, whether ordering online or by telephone. Using this site and placing an order indicates your acceptance of these terms and conditions in full. Should any changes to these Terms and Conditions be made they will take effect on the date they are entered onto the site (see date above) without prior notice given to you.
3. Supply of Goods
3.1 To purchase goods through our website or over the phone, you must be at least 18 years of age and live on the UK mainland. Fireoptions reserves the right to refuse the supply of goods at its discretion or to deliver to any particular postcodes.
4. Ordering
4.1 To order goods on our website or over the phone, you must be at least 18 years of age and can accept delivery within mainland UK
4.2 Fireoptions accept all major credit and debit cards including Visa (credit/delta/electron), Maestro, Solo and MasterCard.
4.3 A billing address and telephone number will be required when placing an order; this must match with what your credit or debit card bank has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received.
4.4 All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund all monies paid for these goods previously. We will not be responsible for compensating you for any losses you may suffer if we do not supply the goods.
5. Offer and Acceptance
5.1 A creation of a legally binding contract between Fireoptions and you will take place once your order has been processed and the order status has been confirmed as Order Placed. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person, by e-mail or telephone).
5.3 We reserves the right to refuse the supply of goods ordered online or over phone at its discretion or to deliver to particular postcodes.
6. Prices
6.1 All prices indicated are in pound sterling and include VAT, VAT Number: 971 0048 39. Total price payable will be stipulated at time when you place your order. However, occasionally we may have to make adjustments to a products price if the incorrect price of a product was originally included. If this did occur you would be informed of the correct price and allowed to cancel the order with a refund of all monies previously paid for that purchase.
6.2 Majority of prices include delivery charges to the UK Mainland. However there will be a delivery charge for post codes in Highland Mainland and on some of the larger products on this site.
6.3 If after purchasing an item it is later offered at a reduced price for whatever reason a refund shall not be given.
7. Returns and Cancellations
7.1 (i) If you are not totally satisfied with your goods, you have the right to return your order as long as you return the product to Fireoptions within 7 days of receipt of the product. (ii) Before returning the product, you must email Fireoptions stating you want to return the product you have purchased and include your name, invoice number and the name of all products you wish to return and Fireoptions will email you a Returns Agreement Code (RAC). (iii) The RAC must be marked clearly on the package by you before it is returned to Fireoptions, otherwise product will be refused. (iv) You will receive a refund provided that you return the goods delivered back to us as they were sold in new, unused and complete condition in their unopened original packaging with all components and accessories.
7.2 If you wish to return an unwanted item, you will be subject to organising and paying the delivery to return the item back to Fireoptions. You must ensure you use an insured delivery service to return any items, as we will not be liable for any damage caused by the courier on the return journey.
7.3 When we receive the goods Fireoptions will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. If we receive an item that either is not in the condition we sent it or has missing components we shall charge you the cost to cover these items.
7.4 Refunds will be completed by the same method of payment you used after full inspection of the product, within 30 days of receiving the product back. However deductions will be carried out for all delivery charges that may have been charged by us for this product. We will also deduct an administration charge of ten percent of the total amount (including any delivery costs) you paid us for the item you are returning.
8. Damaged Goods
8.1 If you notice any sign of damage when you receive your boxed product please mark the delivery note as "damaged" at the time of signing and leave the product in its damaged packaging and email us informing of this problem within 24 hours.
8.2 (i) Any damage you notice to the actual product when the box has been opened should be reported by email to us within 2 days of receiving the goods. (ii) Once you have contacted us by email, and we have confirmed receipt of this email then have the item returned to us within 7 working days of receiving the item. All items must be returned in original packaging. Please ensure you have used an insured delivery service to return items to us, as we will not be liable for goods that are lost / damaged in transit. (iii) Items returned within 7 working days of receipt, will of course be repaired / replaced free of charge as soon as possible. (iv) However not doing all of the above will nullify any claim you may have, and we will refuse any liability for damage after 7 days have elapsed.
8.3 If goods are returned to us and are found not to be damaged we will deduct any delivery costs made by Fireoptions and charge a 10% fee for Labour.
9. Faulty
9.1 (i) All goods should be checked and inspected within 7 days of delivery. If your product is faulty contact us by email within this time period. (ii) Once we have confirmed receipt of this email, have the item returned to us. Please ensure the product is returned with all its manuals, accessories and other components and it is in its original packaging. Also use an insured delivery service to return items to us, as we will not be liable for goods that are lost / damaged in transit. (iii) If we receive the product and the product is faulty, we will normally replace the item and refund you the cost for having the product delivered to us after we have received your invoice for this service.
9.2 All items carry a minimum twelve month parts and labour Guarantee or Warranty issued by the manufacturer, which starts on purchase date.
9.3 If a fault is found after 7 days of delivery of the product please check the manufactures instructions, as these often have a self help section.
9.4 If the product still appears to be faulty and it is within the Guarantee/Warranty time limit, then please contact the manufacturer directly. You will find their contact details in the product instructions and/or on the packaging.
10. Delivery
10.1 We quote 7 to 10 working days (not including Saturdays, Sundays or public holidays) for delivery. However delays of delivery of goods are sometimes outside of our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock or the item ordered is a special order, we will notify you of this position and you should allow up to 30 days for dispatch of the goods.
10.2 We will only deliver goods to the billing address on the order. All orders to Mainland U.K. will be sent via road delivery.
10.3 Fireoptions delivery covers ground floor one man delivery. However if you have any special requests for delivery i.e. live in a flat, please make us aware of this before you purchase your item as we shall endeavour to arrange a special delivery for you. However this may come with an additional charge.
10.4 If you are unable to accept delivery on the day we have agreed, please notify us ASAP (at the very least 36 hours ahead of the planned delivery day). If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
11. Product Images and Specifications
11.1 Images on our website do not show the actual size of the items. All sizes and measurements supplied are approximate but we do try to make sure that they are as accurate as possible. However in the unlikely event the is an error either within descriptions, specifications, dimension sizes, photo imagery or communicated via telephone or email; Fireoptions cannot guarantee the reliability or accuracy of the information communicated.
11.2 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
12. Fitting a product
12.1 Fireoptions does not provide a fitting service so we advise all consumers not to book fitters until they have received the relevant goods. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
12.2 Installation of gas fires requires a CORGI registered engineer and any electrical work must be carried out in accordance with current regulations. CORGI regulations require its members to work to recognised standards.
12.3 We shall not be liable for any losses, costs, damages, charges, or expenses due to damaged items once installation of your products has commenced.
13. Personal Details
13.1 We will endeavour to take all possible reasonable care, to keep all details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.
14. Governing Law
14.1 These terms and conditions and the purchase of items from the Fireoptions site shall be governed by and interpreted in accordance with English Law. The English Courts shall have jurisdiction over any disputes between us.
15. Statutory Rights
15.1 These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected
16. Complaints
16.1 If you wish to make a complaint, please contact us in writing to -
Fireoptions Limited (Registered in UK 6689181)
208 Chorley Old Road
Bolton
BL1 3BG
The following Terms and Conditions apply to all transactions that are processed through Fireoptions whether ordering online through the website or over the phone. All transactions made through Fireoptions indicates your acceptance of all the following Terms and Conditions in full.
Please read the following carefully, save and print a copy for your own future reference.
Terms and conditions regarding natural stone products such as Marble, granite, limestone
Limestone is a natural material that has been formed over millions of years and may contain markings arising from fossils and other natural inclusions. These are features of the stone and what makes the product natural and unique due the natural formation of patterns. No two pieces are the same as it is a 100% naturally formed product and these variations, markings and impressions are not in any way a defect in the product. Limestone is a robust material but due to its intrinsic nature and make up it is a porous stone and is subject to staining should any spillages of drinks or fluids occur. Please do not use to rest glasses or cups etc on as staining will occur. Guidance recommends that you seal your limestone fireplace twice a year in line with specialist sealants recommendations but this is no guarantee against staining from spillages or markings from resting cups and glasses on the surface.
1. Contact and General Details
Fireoptions Limited (Registered in UK 6689181)
208 Chorley Old Road
Bolton
BL1 3BG
Telephone Number - 0800 678 3298
Email Address - info@fireoptions.co.uk
VAT Number: 971 0048 39
2. Use of This Site
2.1 These Terms and Conditions apply to all transactions on this website, whether ordering online or by telephone. Using this site and placing an order indicates your acceptance of these terms and conditions in full. Should any changes to these Terms and Conditions be made they will take effect on the date they are entered onto the site (see date above) without prior notice given to you.
3. Supply of Goods
3.1 To purchase goods through our website or over the phone, you must be at least 18 years of age and live on the UK mainland. Fireoptions reserves the right to refuse the supply of goods at its discretion or to deliver to any particular postcodes.
4. Ordering
4.1 To order goods on our website or over the phone, you must be at least 18 years of age and can accept delivery within mainland UK
4.2 Fireoptions accept all major credit and debit cards including Visa (credit/delta/electron), Maestro, Solo and MasterCard.
4.3 A billing address and telephone number will be required when placing an order; this must match with what your credit or debit card bank has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received.
4.4 All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund all monies paid for these goods previously. We will not be responsible for compensating you for any losses you may suffer if we do not supply the goods.
5. Offer and Acceptance
5.1 A creation of a legally binding contract between Fireoptions and you will take place once your order has been processed and the order status has been confirmed as Order Placed. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person, by e-mail or telephone).
5.3 We reserves the right to refuse the supply of goods ordered online or over phone at its discretion or to deliver to particular postcodes.
6. Prices
6.1 All prices indicated are in pound sterling and include VAT, VAT Number: 971 0048 39. Total price payable will be stipulated at time when you place your order. However, occasionally we may have to make adjustments to a products price if the incorrect price of a product was originally included. If this did occur you would be informed of the correct price and allowed to cancel the order with a refund of all monies previously paid for that purchase.
6.2 Majority of prices include delivery charges to the UK Mainland. However there will be a delivery charge for post codes in Highland Mainland and on some of the larger products on this site.
6.3 If after purchasing an item it is later offered at a reduced price for whatever reason a refund shall not be given.
7. Returns and Cancellations
7.1 (i) If you are not totally satisfied with your goods, you have the right to return your order as long as you return the product to Fireoptions within 7 days of receipt of the product. (ii) Before returning the product, you must email Fireoptions stating you want to return the product you have purchased and include your name, invoice number and the name of all products you wish to return and Fireoptions will email you a Returns Agreement Code (RAC). (iii) The RAC must be marked clearly on the package by you before it is returned to Fireoptions, otherwise product will be refused. (iv) You will receive a refund provided that you return the goods delivered back to us as they were sold in new, unused and complete condition in their unopened original packaging with all components and accessories.
7.2 If you wish to return an unwanted item, you will be subject to organising and paying the delivery to return the item back to Fireoptions. You must ensure you use an insured delivery service to return any items, as we will not be liable for any damage caused by the courier on the return journey.
7.3 When we receive the goods Fireoptions will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. If we receive an item that either is not in the condition we sent it or has missing components we shall charge you the cost to cover these items.
7.4 Refunds will be completed by the same method of payment you used after full inspection of the product, within 30 days of receiving the product back. However deductions will be carried out for all delivery charges that may have been charged by us for this product. We will also deduct an administration charge of ten percent of the total amount (including any delivery costs) you paid us for the item you are returning.
8. Damaged Goods
8.1 If you notice any sign of damage when you receive your boxed product please mark the delivery note as "damaged" at the time of signing and leave the product in its damaged packaging and email us informing of this problem within 24 hours.
8.2 (i) Any damage you notice to the actual product when the box has been opened should be reported by email to us within 2 days of receiving the goods. (ii) Once you have contacted us by email, and we have confirmed receipt of this email then have the item returned to us within 7 working days of receiving the item. All items must be returned in original packaging. Please ensure you have used an insured delivery service to return items to us, as we will not be liable for goods that are lost / damaged in transit. (iii) Items returned within 7 working days of receipt, will of course be repaired / replaced free of charge as soon as possible. (iv) However not doing all of the above will nullify any claim you may have, and we will refuse any liability for damage after 7 days have elapsed.
8.3 If goods are returned to us and are found not to be damaged we will deduct any delivery costs made by Fireoptions and charge a 10% fee for Labour.
9. Faulty
9.1 (i) All goods should be checked and inspected within 7 days of delivery. If your product is faulty contact us by email within this time period. (ii) Once we have confirmed receipt of this email, have the item returned to us. Please ensure the product is returned with all its manuals, accessories and other components and it is in its original packaging. Also use an insured delivery service to return items to us, as we will not be liable for goods that are lost / damaged in transit. (iii) If we receive the product and the product is faulty, we will normally replace the item and refund you the cost for having the product delivered to us after we have received your invoice for this service.
9.2 All items carry a minimum twelve month parts and labour Guarantee or Warranty issued by the manufacturer, which starts on purchase date.
9.3 If a fault is found after 7 days of delivery of the product please check the manufactures instructions, as these often have a self help section.
9.4 If the product still appears to be faulty and it is within the Guarantee/Warranty time limit, then please contact the manufacturer directly. You will find their contact details in the product instructions and/or on the packaging.
10. Delivery
10.1 We quote 7 to 10 working days (not including Saturdays, Sundays or public holidays) for delivery. However delays of delivery of goods are sometimes outside of our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock or the item ordered is a special order, we will notify you of this position and you should allow up to 30 days for dispatch of the goods.
10.2 We will only deliver goods to the billing address on the order. All orders to Mainland U.K. will be sent via road delivery.
10.3 Fireoptions delivery covers ground floor one man delivery. However if you have any special requests for delivery i.e. live in a flat, please make us aware of this before you purchase your item as we shall endeavour to arrange a special delivery for you. However this may come with an additional charge.
10.4 If you are unable to accept delivery on the day we have agreed, please notify us ASAP (at the very least 36 hours ahead of the planned delivery day). If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
11. Product Images and Specifications
11.1 Images on our website do not show the actual size of the items. All sizes and measurements supplied are approximate but we do try to make sure that they are as accurate as possible. However in the unlikely event the is an error either within descriptions, specifications, dimension sizes, photo imagery or communicated via telephone or email; Fireoptions cannot guarantee the reliability or accuracy of the information communicated.
11.2 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
12. Fitting a product
12.1 Fireoptions does not provide a fitting service so we advise all consumers not to book fitters until they have received the relevant goods. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
12.2 Installation of gas fires requires a CORGI registered engineer and any electrical work must be carried out in accordance with current regulations. CORGI regulations require its members to work to recognised standards.
12.3 We shall not be liable for any losses, costs, damages, charges, or expenses due to damaged items once installation of your products has commenced.
13. Personal Details
13.1 We will endeavour to take all possible reasonable care, to keep all details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.
14. Governing Law
14.1 These terms and conditions and the purchase of items from the Fireoptions site shall be governed by and interpreted in accordance with English Law. The English Courts shall have jurisdiction over any disputes between us.
15. Statutory Rights
15.1 These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected
16. Complaints
16.1 If you wish to make a complaint, please contact us in writing to -
Fireoptions Limited (Registered in UK 6689181)
208 Chorley Old Road
Bolton
BL1 3BG
Contact : info@fireoptions.co.uk
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