Frequently Asked Questions
Q: Do your prices on the website include VAT?
A: Yes
Q: How much will it cost me for delivery?
A: Nothing, delivery is free on the majority of our products. However there may be a delivery charge to some remote post codes. To see if this is applicable to you please look at the list of post codes on the Delivery & Returns page. There may also be a delivery charge for some of the larger products on the site however this will be shown on the Shopping Cart page.
Q: Can you deliver outside the UK?
A: No
Q: How quickly do you send your products out?
A: We do carry a lot of products in stock and therefore can often send it to you ASAP. If we don't have the item(s) in stock, we will normally dispatch the items within 10 to 14 working days.
If you want to find out how quickly we can get a product delivered to you please email us at info@fireoptions.co.uk or alternatively ring us directly on 0800 678 3298
Q: Why are your prices so low?
A: We have over thirty years experience in the industry and have built up strong relationships with our suppliers offering excellent deals that in tandem with our full Online and Telephone retailing service ensures we keep our costs down whilst not compromising service and quality and allows us to pass these benefits to our customers. With our 0800 678 3298 we don't even charge your for the phone calls.
Q: Can you arrange for installation?
A: No, however go to the Installation page to see links to the Corgi and the HETA websites.
Q: Is your payment section secure to use my credit card?
A: Yes, fireoptions.co.uk uses Barclaycard which adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. Please also note that your credit card company in most cases offers protection also against fraud.
Q: I still don't like entering my credit card details directly onto the internet. Can I still buy the product I want from you?
A: Yes, please call fireoptions on our free phone number 0800 678 3298 and we will process your order over the phone.
Q: Can I have the delivery made to another address other than my home?
A: No, for security reasons we will only ship to the card registered address.
Q: I only popped out for a minute, but I've now missed my delivery and I've had a "missed delivery" card put through my door. What shall I do?
A: Please follow the instructions on the post card and call the telephone number indicated by the courier company.
Q: Why do some fires on your web site not have their prices displayed?
A: Unfortunately, certain manufacturers will not allow us to display prices online for their products. However for great low prices on any of these products please contact directly via email or phone.
Q: I have not received my goods and I have not had a postcard from a delivery firm on the agreed delivery day and its past 5.30pm , what should I do?
A: If the courier has not delivered on the organised day of the delivery by 5.30pm and no post card is posted through your letter box contact Business Post Customer Service team on 08451 552552 with your post code and your Business Post number (which we provide to you) to track were your package is.
Q: Are all your fires and products new?
A: Yes, all our products are sold from new.
Q: Do your fires and products come with a guarantee?
A: Yes, all our products come with a full manufacturers guarantee.
Q: Will you check my purchase before it leaves your warehouse?
A: We ensure all goods and items are checked prior to being dispatched to you.
Q: Can you tell me what time my fire will be delivered?
A: We always email you before the product is dispatched to organise a suitable date for your product to be delivered. Due to the nature of the courier service we use, we are not able to confirm a delivery time for your order only a date. Therefore it could be delivered at any time between 8.00am through to 5.30pm.
A: Yes
Q: How much will it cost me for delivery?
A: Nothing, delivery is free on the majority of our products. However there may be a delivery charge to some remote post codes. To see if this is applicable to you please look at the list of post codes on the Delivery & Returns page. There may also be a delivery charge for some of the larger products on the site however this will be shown on the Shopping Cart page.
Q: Can you deliver outside the UK?
A: No
Q: How quickly do you send your products out?
A: We do carry a lot of products in stock and therefore can often send it to you ASAP. If we don't have the item(s) in stock, we will normally dispatch the items within 10 to 14 working days.
If you want to find out how quickly we can get a product delivered to you please email us at info@fireoptions.co.uk or alternatively ring us directly on 0800 678 3298
Q: Why are your prices so low?
A: We have over thirty years experience in the industry and have built up strong relationships with our suppliers offering excellent deals that in tandem with our full Online and Telephone retailing service ensures we keep our costs down whilst not compromising service and quality and allows us to pass these benefits to our customers. With our 0800 678 3298 we don't even charge your for the phone calls.
Q: Can you arrange for installation?
A: No, however go to the Installation page to see links to the Corgi and the HETA websites.
Q: Is your payment section secure to use my credit card?
A: Yes, fireoptions.co.uk uses Barclaycard which adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. Please also note that your credit card company in most cases offers protection also against fraud.
Q: I still don't like entering my credit card details directly onto the internet. Can I still buy the product I want from you?
A: Yes, please call fireoptions on our free phone number 0800 678 3298 and we will process your order over the phone.
Q: Can I have the delivery made to another address other than my home?
A: No, for security reasons we will only ship to the card registered address.
Q: I only popped out for a minute, but I've now missed my delivery and I've had a "missed delivery" card put through my door. What shall I do?
A: Please follow the instructions on the post card and call the telephone number indicated by the courier company.
Q: Why do some fires on your web site not have their prices displayed?
A: Unfortunately, certain manufacturers will not allow us to display prices online for their products. However for great low prices on any of these products please contact directly via email or phone.
Q: I have not received my goods and I have not had a postcard from a delivery firm on the agreed delivery day and its past 5.30pm , what should I do?
A: If the courier has not delivered on the organised day of the delivery by 5.30pm and no post card is posted through your letter box contact Business Post Customer Service team on 08451 552552 with your post code and your Business Post number (which we provide to you) to track were your package is.
Q: Are all your fires and products new?
A: Yes, all our products are sold from new.
Q: Do your fires and products come with a guarantee?
A: Yes, all our products come with a full manufacturers guarantee.
Q: Will you check my purchase before it leaves your warehouse?
A: We ensure all goods and items are checked prior to being dispatched to you.
Q: Can you tell me what time my fire will be delivered?
A: We always email you before the product is dispatched to organise a suitable date for your product to be delivered. Due to the nature of the courier service we use, we are not able to confirm a delivery time for your order only a date. Therefore it could be delivered at any time between 8.00am through to 5.30pm.
Contact : info@fireoptions.co.uk
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