Post Code Area Delivery & Installation Charge

BB Blackburn and surrounding areas £ Free
BL Bolton and surround areas £ Free
L Liverpool and surrounding areas £ Free
M Manchester and surrounding areas £ Free
OL Oldham and surrounding areas £ Free
PR Preston and surrounding areas £ Free
SK Stockport and surrounding areas £ Free
WA Warrington and surrounding areas £ Free
WN Wigan and surrounding areas £ Free

General

Once your order has been processed you will be directed to the Completed page within our site, which will state what you ordered and give you your order number. We recommend you print this page and keep for your own records. You will also receive an email confirmation of the transaction from us.

In the unlikely event that a problem is discovered, once our team has checked your details we will either email or telephone you directly to inform you of this.

Delivery and Installation

Once payment has been made, and we process your order and have your product in stock, we will contact you to organise the delivery and installation of your goods to the specified delivery address. Delivery and Installation is Free but there may be a delivery charge for some of the larger products on this site, however this will be shown on the View Basket page if applicable.

We will contact you via telephone or email (whichever you prefer) to arrange with you a convenient day for delivery and installation. We cannot specify a time for your fireplace delivery and installation only the date and if it will be morning or afternoon. The delivery and installation process usually takes around half a day.

Damaged Products

When your purchase is first delivered to you, our own delivery driver will take the time with you to go over all the items so as to ensure you are entirely happy with them. If you notice any sign of damage please mark the delivery note as "damaged" at the time of signing. We deliver in our own vans so it will be a member of our team right there with you that will sort out any problems unlike other companies that use couriers that dump and run and leave the customer to sort out the problems.

Cancellations and Returns

You can cancel your order and obtain a refund at any time up to when the installation has commenced.

WEEE Regulations

Fireoptions Limited in line with the requirements of The Waste Electrical and Electronic Equipment (WEEE) Regulations offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. However it is the customer that is responsible for organising the return of such goods, to us and any associated costs involved.
For example, if a customer bought a new WEEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item at their own expense.

For more information regarding recycling and WEEE please visit http://www.direct.gov.uk/en/Environmentandgreenerliving/Wasteandrecycling/DG_064366

Faulty Goods

Sometimes, products develop faults. If you think your product is faulty, and it is within 12 months of purchase (or longer if it has an extended warranty period), we ask you to consult the manufacturer's instructions. They should help you identify the fault, as most companies provide common fault information.